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Area Agency on Aging




Ombudsman

"Advocate for Nursing Home Facility Residents"

Authorized by state and federal laws, the long-term care Ombudsman program specially trains and certifies volunteers who advocate for quality care in Texas long-term care facilities, such as assisted living or nursing facilities. Complaints and problems are investigated, negotiated and mediated when people who live in a facility cannot resolve an issue themselves. As a vital link to the community, volunteers support long-term care facility standards so that residents are provided a dependable and acceptable level of care.

When you or someone you care for needs long-term care in a facility environment, give our Regional Ombudsman a call. You can find out about residents' rights, how to choose a facility, and who serves as the Ombudsban in the facility you choose.

Sue Fielder
Director, Area Agency on Aging
(432) 563-1061 Ext. 333
sfielder@aaapb.com