Responsibilities

EXAMPLES OF WORK:
Work involves implementation of the Area Plan, preparing reports, and ensuring timely submission of departmental reports related to the National Family Caregiver Support Program in compliance with state and federal rules, regulations, policies, and procedures.
Organizes and maintains accurate documentation of all client data/contacts in accordance with applicable rules, regulations, policies, and procedures in a manner that supports state and federal requirements.
Research and implements projects related to caregiver support activities, as available through state and/or federal resources. May make recommendations for caregiver support services as appropriate.
Plan, organize, and facilitate caregiver support groups which assists in the development of a mutual support system for program participants.
Serves as a professional resource to staff and community for caregiver related information and promotes the use of caregiver supportive services.
Maintains resources to disseminate accurate, timely and relevant information through publications, seminars, health fairs and mass media as Caregiver Information Services.
Assesses the needs of caregivers to effectively plan, arrange, coordinate, and follow up on services which most appropriately meet the identified needs.
May coordinate with case managers to authorize respite and/or supplemental services, to complement care provided by caregivers.
Assists with preparing articles for publication related to caregiving.
Conducts customer satisfaction surveys with clients and groups, as appropriate.
Attends training, meetings and conferences related to program goals.
Maintains the system of computerized client tracking, as applicable.
Maintains strict confidentiality of client information, whether such data is electronic or otherwise.
OTHER IMPORTANT DUTIES: Performs such other related duties as assigned.