SUMMARY OF POSITION: Performs advanced informational, educational, and supportive social services work directly to AAA eligible clients and community groups. Work involves the identification and ongoing evaluation of caregiver needs in the Permian Basin; includes maintaining procedures, resources, and collaborative relationships necessary to meet those needs. Works under general supervision with moderate latitude for the use of initiative and independent judgment.
1. Reports to: Director of Area /on Aging
2. Directs: Non-Supervisory
3. Other: Interaction/contact with AAA staff and its Contractors, representatives of local, state, and federal government agencies, public and private organizations, service providers, other program personnel, volunteers, clients, private contractors, private non-contracting entities, and public.
EXAMPLES OF WORK:
Work involves implementation of the Area Plan, preparing reports, and ensuring timely submission of departmental reports related to the National Family Caregiver Support Program in compliance with state and federal rules, regulations, policies, and procedures.
Organizes and maintains accurate documentation of all client data/contacts in accordance with applicable rules, regulations, policies, and procedures in a manner that supports state and federal requirements.
Research and implements projects related to caregiver support activities, as available through state and/or federal resources. May make recommendations for caregiver support services as appropriate.
Plan, organize, and facilitate caregiver support groups which assists in the development of a mutual support system for program participants.
Serves as a professional resource to staff and community for caregiver related information and promotes the use of caregiver supportive services.
Maintains resources to disseminate accurate, timely and relevant information through publications, seminars, health fairs and mass media as Caregiver Information Services.
Assesses the needs of caregivers to effectively plan, arrange, coordinate, and follow up on services which most appropriately meet the identified needs.
May coordinate with case managers to authorize respite and/or supplemental services, to complement care provided by caregivers.
Assists with preparing articles for publication related to caregiving.
Conducts customer satisfaction surveys with clients and groups, as appropriate.
Attends training, meetings and conferences related to program goals.
Maintains the system of computerized client tracking, as applicable.
Maintains strict confidentiality of client information, whether such data is electronic or otherwise.
OTHER IMPORTANT DUTIES: Performs such other related duties as assigned.
GENERAL QUALIFICATIONS GUIDELINES
KNOWLEDGE OF: The aging process and challenges; planning and training techniques, group dynamics and interpersonal relations. Local state and federal regulations relating to human and social service programs; public and private sector resources, general office policies and procedures and computer operations.
SKILL/ABILITY TO: Demonstrate effective and proficient communication and people skills; establish and maintain effective working relationships with clients, civic groups, volunteers, and the public; work independently and in a team setting, Work as a leader in the community to educate individuals/groups regarding public/private benefits and resources; Interpret state and federal rules, regulations and guidelines relating to aging and caregiver programs.
EXPERIENCE AND TRAINING: Bachelor’s degree in public administration, gerontology, psychology, sociology, social work, or a related field, plus one year of relevant experience; or
High school graduation or its equivalent, plus at least two years of experience; or
Any equivalent combination of experience and training that provides required knowledge, skills, and abilities.
CERTIFICATES AND LICENSES REQUIRED: Appropriate Texas driver’s license or available alternate means of transportation. May require registration, certification, or licensure in specialty area.