Managing Mental Health Related Calls
August 22, 2023 • 9:00 AM - 5:00 PM
Permian Basin Regional Planning Commission
2910 LaForce Blvd
Midland, TX 79706
US
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Contact
432-262-4926
susana.cardona@pbrpc911.org
Calls involving mental health challenges are rapidly increasing & agencies are adopting a more proactive response. This one-stop class provides the knowledge to combine with active call exposure. Students will be shown how to define and recognize various mental illnesses. We will cover suicidal ideation, the four common types of suicidal callers, and suicide by cop. Several calls will give students practice utilizing the active listening skills wheel, caution phrases, The REACCT model, the behavioral change stairway, and the four triggers of the SAFE model. Class is appropriate for seasoned telecommunicators, the new, and those dedicated to mental health-related call-taking.
To Register Contact: Susana Cardona Email: susana.cardona@pbrpc911.org or fax 432-563-3080 or 432-262-4973
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