Frequently Asked Questions

Why did my address change?

There are a multitude of reasons that your address may change, but all of those reasons ultimately lead to ensuring Public Safety. PBRPC has been designated by the Commission on State Emergency Communications (CSEC) as the 9-1-1 addressing authority for the Permian Basin Region, with the exception of Ector and Midland. Our subject matter experts review GIS data to provide a consistent addressing standard, which includes the numerical prefixes and roadway names. Historically, there were no addressing standards so occasionally established addresses must be changed to correlate with the improved model so that in the event of an emergency responders can reference surrounding markers to identify what the location of the emergency is.

You may be told that your address will require a Private Road label. If your driveway is .10 mile long or more, and/or there are two or more structures sharing the driveway, it qualifies as a Private Road and must be approved by the Precinct’s County Commissioner. Commissioner's Court occurs usually each month and a member of the PBRPC 9-1-1 addressing staff will have to review all requests prior to approval.

Why are UPS, USPS, and FedEx not delivering to my house?

PBRPC sends data updates to the Regional Postmaster, which includes address changes or additions. However, mail services such as UPS, USPS, and FedEx are responsible for contacting the Regional Postmaster to retrieve updated or new data. If you have additional questions, please contact the customer service department of the UPS, USPS or FedEx.

Why can’t I find my address on Google or a commercial GPS device?

PBRPC has current GIS data readily available for these companies to retrieve, free of charge. It is the responsibility of these entities to update their database with our current data. If you have additional questions, please contact the customer service department of Google or corresponding agency.

Category: Emergency Communications

To develop and share 9-1-1 educational programs, resources and network with other Public Safety agencies. We are comprised of representatives of 9-1-1 Districts, Home Rule Cities and Councils of Governments.
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The Commission on State Emergency Communications (CSEC) is an agency of the State of Texas and the state’s authority on emergency communications. CSEC is charged with administering the State 9-1-1 Service Program and the Statewide Poison Control Program. The Commission consists of 12 members representing...
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The PBRPC GIS Coordinator works closely with the County Addressing Coordinators updating and managing the Regional Map and Database System. All the mapping layers work together when used by 911 Call Takers to pinpoint emergencies, whether the caller uses landline or wireless devices. The addressing...
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The Department of Homeland Security has a vital mission: to secure the nation from the many threats we face. This requires the dedication of more than 240,000 employees in jobs that range from aviation and border security to emergency response, from cybersecurity analyst to chemical...
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The Global Positioning System (GPS) is a U.S.-owned utility that provides users with positioning, navigation, and timing (PNT) services. This system consists of three segments: the space segment, the control segment, and the user segment. The U.S. Space Force develops, maintains, and operates the space...
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or a multi-line telephone system that provides outbound dialing, Texas Kari's Law requires direct access to 9-1-1 service without the user having to first dial an initial number, digit, prefix or other access number or code before dialing 9-1-1. On March 1, 2016 the Commission...
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The National 911 Program's mission is to provide federal leadership and coordination in supporting and promoting optimal 911 services. This Federal "home" for 911 plays a critical role by coordinating federal efforts that support 911 services across the nation.
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NENA: The 9-1-1 Association empowers its members and the greater 9-1-1 community to provide the best possible emergency response through standards development, training, thought leadership, outreach, and advocacy. Our vision is a public made safer by 9-1-1 services delivered by highly-trained emergency-communications professionals and powered...
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Making a difference training tomorrow's telecommunicators.
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OUR MISSION: Fostering the development and accessibility of 9-1-1 through membership and services. OUR VISION: Texas NENA strives to promote research, training, and education to ensure all citizens and visitors have immediate access to 9-1-1 and emergency public safety services.
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The Texas Poison Center Network (TPCN) provides information to citizens who suspect they have been exposed to toxic substances, or may have had adverse reactions to food, plants, or insect stings. The TPCN is accessible by calling the toll-free number: 1-800-222-1222.
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Voice over Internet Protocol (VoIP), is a technology that allows you to make voice calls using a broadband Internet connection instead of a regular (or analog) phone line. Some VoIP services may only allow you to call other people using the same service, but others...
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